Travel restrictions have now been introduced in the Azores until the end of March 2020. The UK Government has also advised against all overseas travel until 17 April 2020.

We are now contacting guests who are due to travel before 17 April 2020 to discuss options and would be grateful if you could bear with us as we prioritise these guests. If you have any questions please email us using the link below

https://www.dolphinandwhaleconnection.com/contact-us

Our position statement below applies to all guests who have booked a holiday with us.

Coronavirus Position Statement 12 March 2020

The recent Coronavirus news has led to some concern over holiday plans so we wanted to explain our position regarding travelling to the Azores.

We fully intend that your holiday will go ahead as planned as we know how much you are looking forward to it.

We sincerely hope that there will not be any disruption requiring the holiday to be cancelled. However, if “extraordinary circumstances” present themselves, we will follow the advice given by our legal team and be fully compliant with our legal obligations as a tour operator when it becomes ‘obvious’ that the holiday cannot go ahead. We would then need to cancel the holiday in response and offer you either a full refund OR you could choose to transfer to an alternative holiday package OR choose to defer your holiday to the same dates in 2021.

The circumstances in which we would need to revert to the above are described below:

A) Extraordinary circumstances existing at the holiday destination that either:

i) affect either our ability to supply the travel services, or ii) the ability of passengers to get to the holiday destination.

B) We are unable to supply a significant amount of the travel services or we need to make significant changes to the package.

We are constantly monitoring the situation which is changing daily so we cannot make any decisions as to what will ensue at the time of travel. However, we can give you total re assurance that, should these “extraordinary circumstances” prevail you would get a full refund or a replica holiday in 2021 if/when we are forced to cancel, but we ask you to bear with us until that time has come.

We will also ensure that you are informed of any relevant developments with airlines and we will be following advice from the government, the FCO (foreign and commonwealth office) and Public Health England.